Direct orders to:

Harlan National Customer Services Center
8520 Allison Pointe Blvd., Suite 400
Indianapolis, Indiana 46250
Phone: (800) 793-7287
Fax: (317) 806-6090
Email: harlan@harlan.com

Prices are subject to change without notice. Terms are net 30 days. Unless otherwise requested, shipping charges will be prepaid and added to your invoice.

To ensure fast processing, please draft your purchase orders using the correct name, age, weight, and sex of the animals. Standing orders are encouraged to assure an adequate supply of the animals you require. With a standing order, we will establish and maintain a rigid shipping schedule according to your instructions.

Shipping: Animals normally are shipped in Harlan environmentally controlled vehicles. Our vehicles, ranging in size from vans to semitractor trailers, make regularly scheduled deliveries over a network of truck routes encompassing most of the United States. Air shipments will be made from airports located near our production facilities.

Special Services: If special pre-shipment animal treatment is required, please let us know at the time your order is placed so that your animals will arrive in the condition you specify.

Pregnant Animal Policy: Harlan uses well established, proven techniques to successfully produce timed pregnant rats, mice, hamsters, guinea pigs, and rabbits. We use an Impedence Meter for determining the stage of estrus in rats prior to breeding. Timed pregnant rats and mice are determined by observation of a vaginal plug. Plug date is considered to be day zero (0) of gestation. Due to the natural variation in the length of gestation, the exact day of parturition cannot be guaranteed. In addition, Harlan cannot guarantee the minimum number of pups per litter. On all orders for pregnant females and mothers with litter, we recommend water transit kits or gel transit packets be added to the shipment. Requests for credit and/or replacement animals may be declined if the customer selects not to add these to their order. Please be aware that late-term pregnant animals may deliver their litter prematurely while in transit, and depending on the circumstances involved, requests for credit or replacement of these animals may be declined. If problems regarding gestational age or pregnancy are encountered, customers should immediately contact Harlan’s Customer Services Department and provide detailed information regarding the animals involved. Timely reporting of any problems encountered is critical in order to process requests for credit and/or replacement animals.

Pregnant Animal Guarantee Policy

Resale of Harlan Animals: Animals purchased from Harlan or the offspring of these animals may not be bred for sale or sold to any party aside from the original purchaser. Animals purchased from Harlan are only to used for research purposes.

Additional Charges: The following charges will be added when applicable.

Limited Warranty: Although Harlan maintains strict control over its environment and its breeding and maintenance operations and engages in a comprehensive Health and Genetic Monitoring Quality Control Program, changes in health and genetic status can occur. Genetic and environmental pressures can affect the general health of its animals. For this reason, Harlan recommends that its animals be monitored and tested after delivery. If Customer is unable to perform such monitoring and testing, Harlan will provide assistance to Customer upon request. Should Customer elect to accept delivery of Harlan’s product, Customer will not be entitled to return the product to Harlan for any reason. Instead, Customer’s exclusive remedy arising from its purchase or use of products from Harlan shall be limited to an amount equal to the purchase price or replacement of the product. As a condition of this compensation or replacement, all loss or damage must be reported to Harlan, in writing, upon discovery of such loss or damage and within twenty-one (21) days after the later of shipment or testing, and any testing of the type discussed herein must commence no later than seven (7) days after Customer’s initial receipt of the product. Customer shall not be entitled to recover any amount for special, incidental, or consequential damages, nor for amounts expended in using, storing, or maintaining such product. This limitation of liability shall be applicable to any claims presented to Harlan regardless of the legal theory forming the basis of such claim, and whether such theory involves negligence, contractual liability, or otherwise. Other than described herein, HARLAN MAKES NO WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTY OF MERCHANTABILITY, FITNESS, OR OTHERWISE. CUSTOMER ASSUMES ALL RISK AND LIABILITY RESULTING FROM THE USE OF THE PRODUCT. ALL OBLIGATIONS OR LIABILITIES OF HARLAN FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE PRODUCTION, USE, OR PERFORMANCE OF ITS SERVICES OR PRODUCTS, EXCEPT AS PROVIDED HEREIN, ARE FULLY DISCLAIMED AND EXCLUDED.

USDA License Number 32-A-0083