Privacy Policy

Last updated: March, 3 2008

Harlan Laboratories, Inc. and its affiliates (collectively, “Harlan”) know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Harlan strives to collect, use and disclose personal information in a manner consistent with the laws of the countries in which it does business. This document describes our Privacy Policy with respect to information that we collect on our website, other information that we enter and store on our systems, and the principles that we follow with respect to personal information transferred among the Harlan affiliates throughout the world. By using the Harlan web sites and providing personal information in any other way to Harlan, you hereby consent to: (a) Harlan’s collection and use of personal information as described in this Privacy Policy to the extent you have opted in to any such collection and/or use through the methods described in this Privacy Policy; (b) the notice, choice, access and security Harlan is providing; (c) the methods Harlan has described to notify you of changes to this Privacy Policy; and (d) the transfer of personal information provided across borders, outside of your country of residence to other countries.

Information about our Organization and this Web Site

Harlan Laboratories, Inc. is based in the United States of America with worldwide subsidiaries. With our affiliates, we are engaged in commercial physical and biological research, life sciences, custom antibody production services and laboratory animal diets and bedding.

This Privacy Policy covers Harlan Laboratories, Inc., its affiliates and related Web sites and systems. Harlan’s headquarters are located at the following address:

Scope

This Privacy Policy applies to all personal information received by Harlan in any format including electronically (e.g., at this site), paper (e.g., a fax or letter), and verbally (e.g., over the phone or in person).

Definitions

“Agent” means a third party that collects or uses personal information under our instruction or on our behalf.

“Personal information” means information that identifies or is used by or on behalf of Harlan to identify an individual. Personal information does not include information that is anonymized or publicly available (provided it has not been combined with non-public personal information).

“Sensitive personal information” means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, or trade union membership, or that concerns an individual’s health or medical condition.

What Information Do We Collect In Our Systems And How Do We Use It?

The information we gather in our systems falls into two categories: (1) personal information you supply, and (2) tracking information collected as you navigate through web site.

Personally Identifiable Information

We will collect personally identifiable information whenever you do the following:

1. Purchase our products. When you purchase products from us, we will collect personally identifiable information about you such as your name, mailing address, e-mail address, telephone number, and credit card number. We use this information to process and communicate with you about your order. When you purchase a product, you may also choose whether you want us to send your information about our products, services, special promotions or incentives.

2. Create an account. You have the option to create an account with us on our web sites. When you create an account, we collect personally identifiable information such as your name, address, telephone number and email address. We use this information to manage your account and customize and enhance your online shopping experience. You may choose not to create an account or not to provide us with certain information, but then you might not be able to take advantage of many of the features on our site.

If we wish to use your personal data for new purposes, we will offer you the means to consent to those new purposes by: 1) indicating at the point on the site where personal data is collected; 2) contacting you by e-mail, phone or mail and asking you to reply by sending an e-mail to harlan@harlan.com or by visiting the site http://www.harlan.com/privacy_policy.hl.

Aggregate Information

When you use the web site, we may collect tracking information such as your browser type, the type of operating system you use, the domain name of your Internet service provider, and pages visited on the site. None of this information identifies you personally; we collect it for aggregate reporting on site activity. For example, we may want to know how long the average user spends on our site, or which pages or features get the most attention. We use this information to make the site more useful to our customers. We may share this information with our subsidiaries or other third parties.

1. E-Mail. We use clear gifs in our HTML - based e-mails that tell us whether or not you can accept HTML images and, if you can accept HTML, whether or not you viewed the e-mail. We use this information to help us make e-mails about our products and services more useful and interesting. This process does not leave any information on your computer, nor does it collect information from your computer. We do not sell this information to others, and we only use it to improve our e-mail communications with you.

2. Cookies. A cookie is a block of text placed in a file on your hard drive by a web site you’ve visited. We use cookies to understand how our site visitors click to our site and what pages they view during their visit. Cookies allow us to personalize your shopping experience and speed the check out process. We do not store any personal or financial information in any cookie at any time.

We also use a session cookie, which is not placed on your hard drive. A session cookie is a piece of identification between your browser and our server that keeps track of the items in your shopping cart and other session information. This cookie will disappear when the session expires or when you close your browser.
The “help” function on most browsers contains information on how to set your browser to notify you before accepting cookies or to disable cookies entirely. However, if you don’t accept cookies, you won’t be able to take advantage of various features on our site that are available to other visitors.

Privacy Principles

1. Notice. Where Harlan collects personal information directly from individuals, it will inform them about the type of personal information collected, the purposes for which it collects and uses the personal information, and the types of non-agent third parties to which Harlan discloses or may disclose that information, and the choices and means, if any, Harlan offers individuals for limiting the use and disclosure of their personal information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide personal information to Harlan, or as soon as practicable thereafter, and in any event before Harlan uses or discloses the information for a purpose other than that for which it was originally collected. Where Harlan receives personal information from its subsidiaries, affiliates or other entities, it will use and disclose that information in accordance with the notices provided by those entities and the choices made by the individuals to whom the personal information relates.

2. Choice. Harlan will offer individuals the opportunity to affirmatively consent (opt in) to the disclosure of the personal information to a non-agent third party. For sensitive personal information, Harlan will give individuals the opportunity to affirmatively consent (opt in) to the use of the sensitive personal information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual, or to the disclosure of the information to a non-agent third party. Harlan will provide individuals with a reasonable mechanism to exercise their choices.

3. Data Integrity. Harlan will use personal information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the individual. Harlan will take reasonable steps to ensure that personal information is relevant to its intended use, accurate, complete and current. The personal information you provide to Harlan will be retained only for as long as necessary to fulfill the purposes for which the information was collected or as required by law.

4. Transfers to agents. Harlan may provide information stored on the site and on its systems to agents for the purposes listed in the following section “Do We Share The Information We Receive?” Prior to sharing of your personal information, an agreement is made between Harlan and the agent (to whom we are transferring data). Under this agreement, the agent will be held to equal privacy standards as Harlan. Where Harlan becomes aware that an agent is using or disclosing personal information in a manner contrary to this Privacy Policy, Harlan will take reasonable steps to prevent or stop that use or disclosure.

5. Security. Harlan will take reasonable precautions to protect personal information in its possession from loss, misuse, and unauthorized access, disclosure, alteration and destruction. This includes, but is not limited to, the use of encryption technology, regularly scheduled backups with sensitive media secured in locked storage, and physical access limitations to the servers and media that store personal information. Our personnel who have access to personal information have been trained to maintain the confidentiality of the information. Data transmissions over the Internet cannot, however, be guaranteed to be 100% secure. As a result, although we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from the site, and you do so at your own risk.

6. Enforcement. Harlan will conduct compliance audits of its relevant privacy practices to verify adherence to this Privacy Policy. Any employee that Harlan determines is in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment.

Do We Share the Information We Receive?

We may share your information with third parties in the following circumstances:

• Service Providers: We may employ third party service providers to perform functions on our behalf. They have access to personal information needed to perform their functions, but may not use it for other purposes. Examples include fulfilling orders, delivering packages, sending mail, analyzing data, providing marketing assistance and processing credit card payments.
• Protection of Harlan Laboratories and Others: We may release personal information when we believe release is appropriate to comply with the law; enforce or apply the Terms of Use on this site and other agreements; or protect the rights, property, or safety of Harlan Laboratories, our users, or others. However, this does not include selling, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Policy.
• Business Transfers: As we continue to develop our business, we might sell or buy subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Harlan Laboratories, or substantially all of its assets are acquired, customer information will be one of the transferred assets.
• With Your Consent: Other than as set out above, you will receive notice when information about you might be shared with third parties, and you will have an opportunity to choose not to share the information. For example, we might offer you the opportunity to take advantage of a promotion that requires us to share information with a third party. If you do not want your information to be shared, you may choose not to provide the information.

How do I Opt Out or Change my Information?

You can access and update information in your account profile at any time by logging in to the Harlan web site with your login name and password. Once you have logged in, you can update your name, e-mail, password, and/or change your address. Changes to employee, contractor or candidate data stored in internal systems will be managed through Human Resources department. Changes to Customer data will be managed by Customer Service department and vendor information will be managed by the Procurement department.

How do I Access the Personal Data that we Hold about You?

You can ask us whether we are keeping personal data about you by 1) sending an e-mail to harlan@harlan.com; or 2) sending postal mail to this address:

Upon request, we will provide you within a week with a copy of the personal data which we keep about you. We may require proof of you identity before we provide this information. We will provide the information without any charge. We allow you to challenge the data that we hold about you and, where appropriate, you may have the data erased, rectified, amended, or completed. We reserve the right to refuse to provide our visitors with a copy of their personal data, but will give reasons for our refusal. We allow you to challenge our decision to refuse to provide you with a copy of your personal data.

Children’s Policy

We understand and share your concerns regarding your children’s access to the Internet and the Internet’s access to your children. Consistent with the Children’s Online Privacy Protection Act, we do not knowingly request or accept information submitted to the Harlan web site by any visitor under 13 years of age.

If we become aware that an individual under 13 has provided information to us through the site, we will not use or disclose that individual’s information for any purpose unless required to do so by law.

We provide information about out personal data practices in relation to children on our home page and wherever we knowingly collect personal data from children on our Web site.

Third Party Links

This site may also contain links to other third party sites that are not under our control. These sites have their own policies regarding privacy, and you should review these policies before providing information to these sites. Harlan Laboratories has no responsibility for linked websites and provides these links solely for the convenience and information of our visitors.

Terms of Use, Notices, and Revisions

If you choose to visit this site, your visit and any dispute over privacy is subject to this Privacy Policy and the Terms of Use of this site including limitations on liability and damages, application of the law of the State of Indiana and resolution of any disputes in Indiana. If you have any concern about privacy at this site, please contact us with a thorough description, and we will try to resolve it.

Our business changes constantly, and this Privacy Statement and the Terms of Use will change also. We may e-mail periodic reminders of the notices and conditions on this site, unless you have instructed us not to, but you should check this site frequently to see recent changes. Unless stated otherwise, our current Privacy Statement applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without notifying affected customers, either by communicating directly with those customers or by posting the changes on this site.

Privacy Support

If you have an inquiry or concern about this Privacy Policy, please contact:

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