Contact Customer Service via phone (800.483.5523) or email place an order for
custom research diets or ingredients. Please have the product
identification number(s) and a purchase order number or a valid
credit card number and date of expiration ready.
The minimum order for diets is 3 kg. The
minimum order for vitamin and mineral mixes is 500 grams.
Diets are custom made to fill each order, and are not
inventoried. Diets are usually shipped from our production
facility 10 business days after an order is placed.
Transit time depends on the type of delivery method used (regular
ground, overnight, etc.). Weight and delivery method affect
shipping costs, which are typically prepaid and added to the
invoice.
Outside the USA or Canada
Most European countries, Israel, and Mexico have Harlan affiliates
available for help in placing an order. For other countries,
prepayment is required via credit card or electronic transfer. It
is highly recommended that a customer be aware of any necessary
permits and conditions of importation. Trading companies are often
very helpful in this regard.
Pricing
Prices are dependent on formulation (ingredients & complexity),
quantity ordered, final product form (powder or cylindrical
pellet), and special packaging, processing, or analysis.
Contact Customer Service
about current prices for existing product codes, including diet
ingredients. Terms are net 30 days. Technical Services can assist
you with price estimates for new formulas.
Packaging
Standard packaging includes two small size boxes (9 x 9 x 11 inches
and 10 x 10 x 15 inches) that will fit up to 10 kg, and a larger
heavy-duty box (13 x 13 x 20 inches) with inset handles that holds
up to 20 kg. Every container also includes a 3-mil poly liner to
keep your research diet as fresh as possible. Vacuum packaging and
specific quantity packaging are also available at additional
cost.
Irradiation
Most custom research diets do not withstand autoclaving; however,
we can arrange for qualified diets to be irradiated. The
irradiation dose range is 2 -5 MRad, or 20-50 kGy. Nominal fees and
extra time are involved. Please contact Customer Service for
details about irradiation costs and additional lead time. Vacuum
packaging may be helpful in reducing irradiation-induced peroxide
formation in high fat diets. Technical Services
can assist you in determining if a formula is suitable for
irradiation.
Testing
Specific chemical analyses can be arranged for at the
customer's request. The fees from independent testing labs are
added to the customer's invoice.
Confidentiality
We are careful about the information exchanged with others, and we
will consider formal agreements if necessary.